Since re-opening, your safety and wellbeing, as well as our own, has been and continues to be of paramount importance.
We have been working hard to make sure that Alpaca Encounters is the safe and enjoyable experience you’ve been waiting for. We have evolved our sessions and now each one is bespoke to the visiting party.
We restarted taking bookings for encounters in July 2020 but are constantly reviewing matters.
Attendance will be by prior booking only and groups will be kept to a maximum of 6 visitors with each host until further notice. Group make up will be at the discretion of the booker and no groups will be mixed by Alpaca Encounters. With the exception of hand washing and collection of alpaca feed all the time will be spent outside.
If a group larger than 6 wish to attend they will be split into smaller groups of 6 or less, each with its own host. Activities will be rotated around our paddocks to ensure clear spacing.
Visitors will be expected to manage their own protection but will have to follow all instructions given by their host or any other member of the Alpaca Encounters team once on site. Hand sanitiser will be available but visitors are recommended to bring their own too.
The booker will be advised that their encounter will include:
Until further notice we will not be including walking with the alpacas on a halter and lead to minimise exchange of equipment.
All encounters will start and finish at Hillfield where handwashing facilities are available. There are no public toilet facilities - sorry.
Upon arrival visitors should remain in their vehicles until invited out by their host.
Payment can be made prior to arrival by BACS to our account in the name of Kathryn Shrimpton, Acc No 02921895, Sort Code 07 01 16. Alternatively, you can pay by card on the day.
As soon as visitors are invited out of their vehicles they will be introduced to their host(s) being split into groups if necessary. They will be given a health and safety briefing and then invited to wash their hands, with hot and cold water and soap provided, in the barn. All doors will be open and fastened where necessary, prior to arrival.
Visitors will collect a paper bag and the host will scoop alpaca food into it, at arm's length.
Visitors should act on the instructions from their host at all times. Persistent failure to do so will result in the encounter ending early with no refunds given.
The host will endeavour to stay 1 metre plus away from all visitors whenever possible. However, there may be short instances when this is not possible. A good example is where visitors are filing through a gate. It will be imperative to prevent animals following or escaping. At all times only the host should handle the gates and gate furniture. Visitors should also avoid touching wooden and metal fences and hurdles where ever possible.
Visitors are requested not to approach too close to the host without being invited and should maintain suitable social distancing best practice throughout.
When moving between our two neighbouring sites, visitors should closely follow all instructions from their hosts.
Hosts will not be able to take photos of visitors other than by using the hosts camera. In this instance the host will agree to forward the pictures by email or messenger if contact details are provided. In requesting this, the visitors waive all rights to privacy rights on the pictures.
All encounters will end at Hillfield, where hand wash facilities will again be available and their use encouraged.
Visitors will be asked to return to their vehicle in a timely fashion so that subsequent visitors have space.
We are a small family business and we relish sharing our love for our animals with you. We are re-opening on a gradual basis, following all guidance to the best of our abilities. However, we have to reserve the right to close with little or no notice should any one member of our small team need to self isolate.
We do not take deposits and will look to re book at the earliest mutually convenient date.
At the same time, we would urge visitors not to attend if they have any symptoms of illness or have had recent contact with anyone who has. Please let us know if you need to cancel – again we will re-book happily.
This policy relates to public visiting Alpaca Encounters, Hillfield, Allendale Road, Hexham having re-opened after Covid-19 Lockdown and subsequent guidance.
For further information, or to discuss any aspect, please contact: Paul and Kathryn Shrimpton